AITicketFlowRoadmap

What we're working on

These are the features currently in progress or planned next. Priorities can shift based on customer feedback — if something here matters to you, let us know.

Zendesk and Freshdesk integrationsIn progress

Connect AITicketFlow directly to your existing helpdesk. Tickets sync automatically — no manual import required.

Webhook supportIn progress

Trigger webhooks on routing events so you can connect AITicketFlow to your own workflows and internal tools.

Custom routing rules builderPlanned

A no-code UI to define conditional routing logic on top of AI suggestions — useful for complex team structures.

Team workload analyticsPlanned

Track agent capacity, queue depth, and routing accuracy over time. Exportable as CSV.

Single sign-on (SSO)Planned

Google Workspace and Microsoft 365 login for Enterprise teams. SAML support to follow.